Who are we and what is the scope of this Privacy Policy?
As the data controller, SellerX Commerce GmbH ("we", "us", "our" or "kwmobile") processes certain personal data in order to enable you to make use of our e-commerce shop situated on our website as well as to enjoy our products. This Privacy Policy describes our personal data processing operations and provides you information of your rights related to your personal data.
This Privacy Policy applies to all websites operated under our domain (https://www.kwmobile.de/), including our e-commerce store and related activities such as, organizing delivery and carrying out marketing operations. Kindly observe that in some events our websites may include links to external third-party websites which are neither operated by us. We advise you to review their privacy policies.
Furthermore, if you order our products through a third-party website (e.g., Amazon) such third parties may process your personal data for their own purposes and act as the data controller. For further information regarding their data processing operations please see their applicable privacy policies.
If you wish to learn more about which cookies and similar technologies, we use kindly see our Cookie Policy.
If you are based in the United Kingdom ("UK") all references to the General Data Protection Regulation ("GDPR") refer to corresponding clauses of the UK General Data Protection Regulation ("UK GDPR").
What personal data do we process, for what purposes and based on which lawful bases?
Provision of services
It is necessary for kwmobile to process your contact information including name, phone number, email address and delivery address data, as well as your payment and order information (e.g., payment method, product information, order date and shipping method) in order to:
- Execute the purchase agreements including dispatch, delivery and payment processing;
- Respond inquiries, manage your account and provide other customer service;
- Manage claims and process returns, complaints and warranty claims;
- Provide non-promotional service communications to you relating to e.g., technical, security-related topics and contractual matters (e.g., fraud warnings, account blocking or contractual changes);
- Provide further services requested by you.
Furthermore, we may process your social security number or birth date for credit check purposes, if required. The lawful basis for this credit check is Art. 6(1)(f) GDPR. Our legitimate interest is the avoidance of the risk of non-payment. The lawful basis for further processing this data for the listed purposes is our contract as per Art. 6(1)(b) GDPR in the form of our Terms of Service.
Marketing
We also process your contact information, including email address and phone number, for marketing purposes. To the extent content of the marketing communications are personalized, we may also process your order history (i.e., products bought before) as well as your interests as indicated by the cookies which you have accepted (for further information see Cookie Policy). The marketing operations include:
- sending newsletters, reminders, product updates, recommendations, promotional offers and other promotional communications to your email address;
- communicating promotional messages to you via text messages and WhatsApp or Facebook Messenger applications;
- targeting promotional content to you and to third parties on social media platforms including Facebook, Instagram and TikTok;
- Sending push notifications, including marketing communications, to you.
The applicable lawful basis for marketing communications and social media targeting is either consent (Art. 6(1)(a) GDPR) or legitimate interests of Kwmobile to provide direct marketing (Art. 6(1)(f) GDPR). Kindly observe that push notifications require your consent which is also the lawful basis for processing any personal data collected to provide such notifications.
From where do we get your personal data and with whom do we share it?
In general, we process personal data that is directly provided by you to us or that is derived from your use of our services. Our business operations, also require us to engage service providers who assist us in providing our services and products to you, and who may, subject to appropriate agreements and security measures, disclose your personal data to us or with whom we may share your personal data. Such service providers may include:
- e-commerce platforms;
- payment service providers;
- credit check agencies;
- customer service and relationship management platforms;
- customer support services (e.g., chat providers);
- marketing platforms and services, including social media platforms and conversion tracking services;
- delivery companies;
- collection service providers;
- loyalty, reward and referral program providers;
- companies belonging to the same group as us;
- advisors, auditors or insurance companies;
- third parties upon a business transaction (e.g., a merger or an acquisition or a liquidation).
Furthermore, in the event we are obliged by court decision to disclose your personal data or where we need to do so to establish, exercise or defense legal claims, we may forward your data to prosecution authorities or other relevant third parties.
What are your rights in relation to our data processing operations and how to contact us?
In addition to your right to receive information in form of this privacy policy, you have the following rights under the relevant legal conditions:
- right to access your data;
- right to rectify your incorrect or incomplete data;
- right to be forgotten (data deletion/anonymization);
- right to restrict processing;
- right to data portability;
- right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you; and
- right to lodge a complaint with a supervisory authority.
Right to object
Furthermore, in the event we process your personal data relying on legitimate interests, you have the right to object to this processing with effect for the future. If you exercise your right to object, we will stop the processing of the relevant data. However, further processing may occur provided that we can prove comprehensive reasons for processing that override your interests, fundamental rights and fundamental freedoms, or if the processing is for the certification, exercise or defense of legal claims. If we process your personal data for direct advertising purposes, you have the right to object at any time to such processing and we will stop processing your personal data for direct marketing purposes. The objection is not subject to formal requirements, but we recommend using the opt-out mechanisms provided or contacting us as instructed below.
Right to withdrawal of consent
Pursuant to Art. 7(3)(1) GDPR, you have the right to withdraw your consent, at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. After you have withdrawn your consent, we will delete the personal data we have processed based on your consent unless there is another legal basis for the processing of these data. The withdrawal is not subject to formal requirements, but we recommend using the consent mechanisms provided or contacting us as instructed below.
Kindly observe that we do not sell your personal data. However, in the event of a business transaction your personal data may be transferred to a new controller entity.
How to contact us?
In order to exercise your rights, please send us an email to info@kwmobile.de.
You can also reach us via post:
SellerX Commerce GmbH
Attn: Data Protection Officer
c/o SellerX Germany GmbH
Chausseestraße 19
10115 Berlin
Kindly note that as an e-commerce operator we process your data in electronic form and therefore, upon a request to access your personal data, we provide such data in a commonly used machine-readable format (e.g., PDF).
Who is our group data protection officer?
The group has appointed a Data Protection Office ("DPO") who monitors our privacy compliance and can answer any further questions you may have regarding our data processing operations.
Sascha Kremer
c/o KREMER RECHTSANWÄLTE
Brückenstraße 21
D-50667 Cologne
Germany
When was this Privacy Policy last reviewed?
This Privacy Policy was last reviewed and updated in 03/03/2025. We retain the right to update this Privacy Policy at any time.
